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1.1. The website grisea.it, owned by Ydea Solutions Srls, with registered office in Via L. Farini, 02 – 04100 Latina (LT) in the person of its pro tempore representative, registered with the Latina Chamber of Commerce, at n. REA: LT 321642 -, of the Company Register, VAT number 03268810599, (hereinafter also “Ydea Solutions Srls“) was created to carry out the retail sale of Made-in-Italy full-beauty beauty products, by way of example and not exhaustive: creams, skin care products, detergents, etc. (hereinafter also the “Products”).
1.2. Below are the general terms and conditions that regulate the relationship between Customers (as defined below) and Ydea Solutions Srls with regard to the sale of the Products.
2.1. These general conditions of sale (hereinafter the “CGV”) are valid for purchases of the Products present in the Ydea Solutions Srls electronic catalog at the time the order is placed and can be viewed online at the web address www.grisea.it (hereinafter the “ Site”). The images accompanying the descriptive sheet of a Product are for illustrative purposes only to allow the best perception of the various colours. The images of the Products may not exactly match the product itself, but may differ in color and size, even in the accessories shown in the picture.
2.2. These GCS may be modified and/or updated at any time by Ydea Solutions Srls.
2.3. Any changes and/or additions will be effective from the date of their publication on the Site.
2.4. The customer who accesses the Site to make purchases may be a consumer, meaning: the natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out (hereinafter “Consumer Customer”) or a professional meaning that is: the natural or legal person who acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity (hereinafter “Professional Customer” and where it is not necessary to distinguish them within these GTC also separately the “Customer” and jointly the “Customers”) are required, before sending the order, to carefully read these GTC which have been made available to you on the Site and which will be available for consultation at any time.
3.1. The legislation expressly referred to for distance contracts is provided for by section II of Legislative Decree 6 September 2005, n. 206 (Consumer Code) as amended. and for sales with electronic instruments by Legislative Decree 9 April 2003, n.70 as amended.
3.2. The sales contract stipulated between the Customer and CCI will be governed and interpreted in accordance with Italian law.
4.1. In order to be able to purchase the Products on the Site – without, however, this procedure entailing an obligation to purchase on the part of the registrant – each Customer may register on the Grisea site by choosing a password and providing the following personal data:
and when placing an order you will also be asked:
4.2. The data provided to the Grisea site will be stored upon registration, the processing of the aforementioned data is subject to privacy legislation, pursuant to and for the purposes of Legislative Decree No. 196/2003 and EU Reg. No. 679/2016 (so-called GDPR); the Customer may modify such data at any time by accessing their profile on the home page.
5.1. The sales contract between Grisea and the Customer must be considered concluded with the acceptance of the order by Grisea. Acceptance will be sent by Grisea to the e-mail address communicated by the Customer when registering on the Site.
5.2. This confirmation message will contain the Date and Time of execution of the order and an ‘Order Number’, to be used in any further communication with Grisea staff. The message presents all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections, according to the methods described in this document.
5.3. In the event of non-acceptance of the order, Grisea staff guarantees timely communication to the Customer.
5.4. In compliance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, to place an order the Customer must:
5.5. Once the online order has been submitted, the Customer must print, save an electronic copy or keep these GCS as required by Legislative Decree no. 206/2005.
5.6. By placing an order according to the methods present on the Site, the Customer declares to have read all the information provided during the purchase procedure, to have understood them and to fully accept the GCS reported here.
5.7. These GCS constitute an integral part of the sales contract concluded between the Customer and Ydea Solutions Srls.
5.8. Only products physically available in stock can be ordered on the Site. The integrated functionality of the availability of items in the warehouse is precise, however small communication delays may occur between the actual stock in the warehouse and the situation reported on the site. Consequently, the availability of the item in some rare cases may not be guaranteed with certainty. If one or more ordered items are not immediately available for shipment and to avoid further delays in delivery, our staff will replace the missing products with products that have similar characteristics. In any case, the Customer is granted the possibility of modifying the Order.
5.9. In the event of multiple purchases of Products, at the same time, by multiple Customers, Grisea reserves the right to verify, upon receipt of the order, the availability of the Product and, failing that, to promptly communicate non-acceptance of the order envoy.
5.10. Inserting a Product in the cart does not imply a commitment to complete the purchase of the same. As long as the Customer has not completed the procedure for purchasing the Products, he/she may: change the quantity and/or delete the Products already included in the cart; add other Products to the cart.
5.11. Within the “my account” section present in the Customer’s reserved area on the Site it will be possible to view your account information, monitor the status of the order, any return requests and make delivery requests to multiple addresses.
5.12. The order will be archived in the Grisea database for the time necessary for its execution and, in any case, within the terms of the law.
6.1. Crediti card.
In case of purchase of the Products with payment methods, Visa and Mastercard Credit Card, upon conclusion of the online transaction, the circuit used will immediately debit the amount relating to the purchase made. In the event of cancellation of the order, either by the Customer or in the case of non-acceptance of the same by Grisea, our staff will simultaneously request the cancellation of the transaction or the refund of the amount. The times for releasing the amount depend exclusively on the banking system and can reach their natural expiry (24 days from the date of authorization). Once the transaction has been canceled, in no case can Grisea be held responsible for any damages, direct or indirect, caused by delay in the failure to release the committed amount by the banking system. Grisea reserves the right to request from the Customer additional information (e.g. landline telephone number) or to send a copy of documents proving ownership of the Card used. In the absence of the requested documentation, Grisea reserves the right not to accept the order. At no time during the purchase procedure is Grisea able to know the information relating to the buyer’s credit card, transmitted via a secure connection directly to the website of the banking institution that manages the transaction. No Grisea computer archive will retain such data. Under no circumstances can Grisea be held responsible for any fraudulent or improper use of credit cards by third parties when paying for products purchased on www.grisea.it.
6.2. Paypal
In cases of purchasing goods with PayPal payment methods, upon conclusion of the online transaction, PayPal will immediately debit the amount relating to the purchase made.
7.1. The selling price of the Products is expressed in Euros and includes VAT and all other taxes.
7.2. All sales prices of the Products displayed and indicated on the Site constitute an offer to the public pursuant to art. 1336 civil code, subject to price change by Grisea.
7.3. The sales price is considered valid until acceptance of the order is communicated.
7.4. Any discount codes (%, 1+1, 3×2 or other mechanics), unless otherwise explicitly indicated, are always considered non-cumulative and temporary.
7.5. Shipping costs and any additional charges (e.g. customs clearance), if present, although not included in the purchase price, will be indicated and calculated in the purchase procedure before the order is forwarded by the Customer and also contained in the web page summarizing the order placed.
8.1. Each order shipped is accompanied by a detailed Transport Document as required by the Presidential Decree. 21 December 1996 n. 696. If the purchase is finalized in Italy, the invoice relating to a purchase will be issued only if requested at the time of ordering, indicating your tax data, in the case of a VAT number they must be complete with PEC or Unique Code. The document will be sent either by email or as an electronic invoice.
NB: It is not possible to request invoicing of a previously processed order.
9.1. Grisea will promptly deliver the Products purchased via courier, exclusively on Italian territory.
9.2. The Products will be delivered within 15 working days of purchase, unless a different deadline has been agreed between the parties. The aforementioned delivery times are for indicative purposes only and, although they are usually respected, Grisea does not assume any commitment or guarantee that they will be respected.
9.3. In no case, therefore, can Grisea be responsible for direct and/or indirect damages due to delayed delivery.
9.4. Delivery takes place from Monday to Friday during normal working hours (9-18).
9.5. Grisea does not assume any responsibility for disservices attributable to force majeure in the event that it is unable to execute the order within the times set out in the contract.
9.6. Upon delivery of the Products by the courier, the Customer must check that:
9.7. The Customer acknowledges that the collection of the Product is his precise obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order, the goods will be put into storage after 2 delivery attempts. The Customer is left with the “notice” of non-delivery. After 10 days of storage the goods are returned to the sender. In the event of failure to collect the Product within five working days of the first delivery attempt, Grisea may invoke the legal termination of the contract pursuant to art. 1456 c.c. Once the contract is terminated, the total amount paid by the Customer will be refunded, minus the costs of unsuccessful delivery of the Product and the return costs. The termination of the contract and the refund amount will be communicated to the client by email.
10.1. Pursuant to the articles. 52 et seq. of the Consumer Code, the “Customer” who, for any reason, is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 days from receipt of the good purchased (or of the last product, lot or piece in the case of multiple goods, lots or pieces delivered separately). This right can only be exercised by consumers, therefore all purchases made for purposes not unrelated to entrepreneurial or professional activity, i.e. where a VAT number reference is entered in the appropriate order form, do not enjoy this right.
10.2. The aforementioned term starts from the day on which the Consumer Customer or a third party, other than the carrier, and designated by the Consumer Customer, acquires physical possession of the Product or:
10.3 All costs of returning the products are expressly borne by the Customer, who, through his own forwarder, will forward the same to the logistics structure of Ydea Solutions Srls, subject to the essential return authorization which will be assigned by Ydea Solutions Srls via email recesso@gresea.it.
10.4 All items must arrive in the same conditions as received by the customer. The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. They must be returned in a normal state of conservation, as they have been kept with the use of normal diligence, equipped with any manuals and accessories.
10.5 It is understood that the transport risks for returning the items are entirely borne by the Customer. To facilitate the return operations for the Customer who expresses his/her withdrawal, a goods return identification number will be communicated via email. This number will facilitate the return of the goods, which must take place no later than 14 (or 14) days from communication of the return code. The return of the product for which withdrawal was requested and obtained after the aforementioned deadline implies the forfeiture of the same with simultaneous refusal of redelivery.
10.6 Ydea Solutions Srls will accept the returned goods, reserving the right to verify that the products have been returned intact in the same conditions as the customer’s receipt.
10.7 It is advisable to cover the product with other protective packaging that preserves its integrity and also protects it from writing or specific labels. Only in this case will the amount paid by the Customer be forwarded within the legal deadlines.
10.8 The Customer will be able to communicate his bank details (ABI Code – CAB – Current Account of the invoice holder) and Ydea Solutions Srls will remit the amount due. In the absence of the aforementioned communication, Ydea Solutions Srls will refund the sum using the same payment method used by the consumer for the initial transaction.
10.9 Ydea Solutions Srls will credit the same sum by bank transfer, after having received the product and verified that there are no impediments, in the shortest time possible and in any case within 14 days from when the customer has communicated his bank details to the email: recesso@grisea.it .
10.10 The right of withdrawal lapses in its entirety when the “substantial integrity of the goods” is no longer present and in cases where Ydea Solutions Srls ascertains:
In the event of forfeiture of this right, Ydea Solutions Srls will return the purchased good to the sender, charging the shipping costs to the sender.
10.14. If you need to communicate regarding returns and complaints, you can send an email to complaint@grisea.it or recesso@grisea.it.
11.1. In the event of a lack of conformity, or delivery of goods which present faults or defects or which differ from that provided for in the sales contract, i.e. unsuitable for the use for which a good of the same type is usually used, which differs from the description published on the site or which does not demonstrate the promised qualities, the provisions regarding the Legal Guarantee in the articles apply. 128 and following of Legislative Decree 205/2006 (Consumer Code).
11.2. Any failures or malfunctions caused by accidental events or by the Customer’s responsibility or by use of the Product that does not comply with its intended use and/or as provided in the technical documentation attached to the Product are excluded from the scope of the legal guarantee.
11.3. Grisea is responsible when the lack of conformity occurs within two years of delivery of the Product, unless a conventional guarantee is provided for beyond this period.
11.4. Consumer Customer is required to report the flaw or defect to Grisea within two months of discovery (unless Grisea has recognized or concealed the existence of the defect).
11.5. The action aimed at asserting defects not maliciously concealed by the seller expires within twenty-six months from delivery of the goods (the Consumer Customer who is summoned for the execution of the contract can, however, always assert the rights referred to in this article provided that the lack of conformity was reported within two months of discovery and before the expiry of two years from delivery).
11.6. In the event of a lack of conformity, the Consumer can request, without costs (including shipping costs), restoration by replacement or refund, at his choice, unless the remedy is objectively impossible or excessively onerous compared to the other.
11.7. The above remedy is to be considered excessively onerous if it imposes unreasonable costs on Grisea in comparison to the other, taking into account: a) the value that the Product would have if there was no lack of conformity; b) the extent of the lack of conformity; c) the possibility that the alternative remedy can be used without significant inconvenience for the Consumer Customer.
11.8. The replacements will be carried out within a reasonable period of time from the request and must not cause significant inconvenience to the Consumer Customer, taking into account the nature of the Product and the purpose for which it was purchased.
11.9. The Consumer may request, at his/her choice, an appropriate price reduction or termination of the contract where one of the following situations occurs:
11.10. After reporting the lack of conformity, the seller can offer the Consumer Customer any other available remedy, with the following effects:
11.11. A minor lack of conformity, for which it has not been possible or is excessively burdensome to carry out the remedy of replacement, does not give the right to terminate the contract.
11.12. The legal guarantee is limited to purchases made by consumer customers. As regards Professional Clients, the provisions of the Civil Code in articles apply. 1490 et seq..
12.1. Any complaint may be sent by written communication to Ydea Solutions Srls via registered letter with return receipt to the address – Via L. Farini, 02 – 04100 Latina (LT)— postal code 04100 and/or via e-mail to the address complaints@ grisea.it .
12.2. Complaints made via email, the one indicated in point 12.1 or the site’s contact form, are accepted and considered valid.
12.3. For any problem or anomaly encountered, before embarking on the complaint path, the Customer is invited to contact the Grisea staff via the appropriate section on the website, via telephone numbers or via chat. In almost all cases, any problem is solved in a short time.
The Customer’s data are processed by Grisea in accordance with the provisions of the legislation on the protection of personal data pursuant to and for the purposes of Legislative Decree no. 196/2003 and EU Reg. n. 679/2016, as specified in the information provided on the Site.
All contents present on www.grisea.it, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by copyright legislation and by legislation protecting trademarks (Law of 22 April 1941 n.633 and subsequent amendments, Royal Decree n.929 of 21 June 1942 and subsequent amendments) and are covered by copyright. The website www.grisea.it may also contain images, documents, logos and trademarks of third parties who have expressly authorized Ydea Solutions Srls to publication. Reproduction, even partial, of the contents, texts, documents, trademarks, logos, images, graphics, is prohibited. Any abuse will be prosecuted in accordance with current laws.
15.1. Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated online through the Site is subject to the mandatory territorial jurisdiction of the place of residence or domicile of the Consumer Customer and in any case in any case the jurisdiction of the State is competent Italian.
Grisea believes in the quality of its products and strives to offer the best quality ingredients on the market. With this premise, please take note of the following:
• Ensure that you are not allergic to any of the ingredients in the products before application;
• Grisea cannot be held responsible for any reactions to the ingredients of the products sold;
• None of our products should be used as a substitute for medical care or clinical treatments;
• The information published on www.grisea.it is not intended as treatments or cures for dermatological problems and should not be considered as such;
• The advice given on www.grisea.it or provided by Customer Service is for informational purposes only and is not intended to replace the advice of a doctor;
• Please consult your doctor for any concerns.